Refund and Returns Policy

At Libtech Store, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return and refund policy. Please read the following guidelines to understand our process:

1. Eligibility for Returns

• You may initiate a return within 30 days from the date of purchase.
• To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

2. Initiating a Return

• To initiate a return, please contact our customer service team at sales@libtechstore.live-website.com. Provide your order number, the reason for return, and any relevant details.
• Our team will guide you through the return process, including providing a return shipping address.

3. Return Shipping

• You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping method and keeping the shipping receipt for your records.

4. Inspection and Processing

• Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.
• If the return is approved, we will process your refund using the original payment method. Please allow [X] business days for the refund to reflect in your account.

5. Exchanges

• We currently do not offer direct exchanges. If you need a replacement item, please initiate a return for the original item and place a new order.

6. Non-Returnable Items

• Certain items are not eligible for return due to hygiene or safety reasons. These include but are not limited to, opened electrical components, used automotive fluids, and custom-made or special order items.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, as applicable, at no additional cost to you.

8. Cancellations

• If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a full refund.

9. Refund Exceptions

• In certain cases, a partial refund may be issued if the returned item shows signs of use, or damage, or is not in its original condition.

10. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at sales@libtechstore.live-website.com.

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